Navigation
Tweets
« Engaging Physicians Through Intelligent Workflow | Main | MA-based Social Media Ambassadors Meet OnPage at HIMSS17 »
Wednesday
Apr192017

Patient Engagement Tools Mature into Workflow Solutions

In this part I of my HIMSS17 commentary, I describe how the array of patient engagement offerings at this year’s annual conference has matured to include many connected workflow solutions that benefit both providers and patients & their families: 

It has taken a long time for common standards and a sufficient installed base of EHR software to be adopted to create the necessary conditions for a connected health ecosystem. But there’s good news: based on advances reported at HIMSS17, all signs indicate that we are turning the corner toward the next phase where advanced analytic and productivity applications can be built upon the basic infrastructure layer. It’s still not plug and play, but enterprise-wide systems like customer relationship management (CRM) platforms for the healthcare sector are providing the backbone, along with APIs that supply the connective tissue to related apps, for a sustainable connected healthcare ecosystem.

At HIMSS17, one pleasant surprise was witnessing the progress that has been made on the patient engagement workflow front. Prior to HIMSS17, I was quoted as saying “Without fully including patients in their own health care decisions, patient engagement programs are nothing more than paternalistic compliance programs”. That statement garnered a lot of attention on social media and led to requests for meetings with several companies that offer a new generation of patient engagement tools that far outshine the first generation of prescription adherence apps and rudimentary patient portals.

HealthGrid, for example, has created a CRM platform, CareNarrative, which helps providers communicate with patients at appropriate times and offers solutions for ambulatory care, acute care and post-acute care. CareNotify is HealthGrid’s consumer-facing platform that enables patients and their family members/care team to access real-time information on inpatient care, discharge instructions, as well as education materials. CareNotify can be used to request appointments, complete check-in, fill in surveys and more.

Geisinger Health System also has found that a CRM platform is the best way to connect and manage patient-related data to engage patients on a personalized basis. Geisinger is working with Salesforce and Accenture to develop a custom CRM that can tailor care plans to individuals. This article in MobiHealthNews provides more detail on how the team at Geisinger has maintained a patient-centric mindset with a focus on improving outcomes.

In my discussions with Chanin Wendling, AVP Informatics and Jonathan Slotkin, MD, Medical Director, Division of Applied Research & Clinical Informatics at Geisinger, they further described use cases where an entire community will be served by its CRM by connecting to related organizations and retail health outlets across the community, as is being done in a pilot program in Scranton, PA. The Scranton pilot provides a glimpse into how social determinants of health (SDOH) could be incorporated into a CRM system to create a community-wide population health management system.

It is also worth mentioning that telemedicine services can be integrated into a CRM-based patient engagement system. Salesforce, the leading worldwide CRM vendor, offers a telemedicine capability through its own-branded HealthCloud patient relationship management solution.

B.well approaches patient engagement from a different angle. Kristen Valdes, founder and CEO of b.well, brings her experience working in the health plan segment to bear on improving the patient experience. B.well’s patient engagement platform for health plans, employers and brokers offers a single solution for providing patients and their care team access to care management and wellness tools, with an emphasis on understanding benefits and costs. At the same time, the platform serves as a population health management service that incorporates cost information for the payers that offer b.well.

The examples above represent just a fraction of the enhanced patient engagement solutions that were on display at HIMSS17. Although questions remain about control, access and security of patient relationship management platforms, integrated workflow systems serve a vital function in creating a health ecosystem that can help connect providers, patients, health plans and over time, the larger communities.

Growth in patient relationship management platforms has benefited from standards and IT advances that were developed for the provider market, as well as innovations in the consumer sector, (smartphones and mobile access, in particular). Part II of my HIMSS17 commentary will focus on workflow developments that enhance physician engagement.

For the original article, please see: http://www.himss.org/news/himss17-commentary-crm-platforms-elevate-patient-engagement-programs-workflow-solutions

PrintView Printer Friendly Version

EmailEmail Article to Friend

References (44)

References allow you to track sources for this article, as well as articles that were written in response to this article.
  • Response
    Response: health and fitness
  • Response
    JEE questions with answers in Hindi
  • Response
    Response: iit jee
    iit jee app,iit jee,iit jee preparation app,iit jee preparation,jee app,iit app,iit jee apps,iit jee 2019,iit jee 2019,selfstudy,self study,IIT JEE Mains and Advanced,JEE questions with answers in Hindi,JEE Guide 2019,iit solutions,iit doubts,jee iit Preparation App,jee iit Preparation,Learning India Video App,
  • Response
    IIT JEE Mains and Advanced
  • Response
    iit jee app,iit jee,iit jee preparation app,iit jee preparation,jee app,iit app,iit jee apps,iit jee 2019,iit jee 2019,selfstudy,self study,IIT JEE Mains and Advanced,JEE questions with answers in Hindi,JEE Guide 2019,iit solutions,iit doubts,jee iit Preparation App,jee iit Preparation,Learning India Video App,
  • Response
  • Response
    Response: iit jee app
    iit jee app,iit jee,iit jee preparation app,iit jee preparation,jee app,iit app,iit jee apps,iit jee 2019,iit jee 2019,selfstudy,self study,IIT JEE Mains and Advanced,JEE questions with answers in Hindi,JEE Guide 2019,iit solutions,iit doubts,jee iit Preparation App,jee iit Preparation,Learning India Video App,
  • Response
  • Response
    Response: health
  • Response
  • Response
    Response: jee app
    iit jee app,iit jee,iit jee preparation app,iit jee preparation,jee app,iit app,iit jee apps,iit jee 2019,iit jee 2019,selfstudy,self study,IIT JEE Mains and Advanced,JEE questions with answers in Hindi,JEE Guide 2019,iit solutions,iit doubts,jee iit Preparation App,jee iit Preparation,Learning India Video App,
  • Response
  • Response
    iit jee app,iit jee,iit jee preparation app,iit jee preparation,jee app,iit app,iit jee apps,iit jee 2019,iit jee 2019,selfstudy,self study,IIT JEE Mains and Advanced,JEE questions with answers in Hindi,JEE Guide 2019,iit solutions,iit doubts,jee iit Preparation App,jee iit Preparation,Learning India Video App,
  • Response
    Response: jee mock papers
    cbse solutions app,cbse video app,cengage maths,education apps,free learning apps,free pdf solutions,free video solution,iit jee free preparation app,iit jee mock test,iit jee solved papers,iit jee test preparation app,jee mock papers
  • Response
    Response: selfstudy
    iit jee app,iit jee,iit jee preparation app,iit jee preparation,jee app,iit app,iit jee apps,iit jee 2019,iit jee 2019,selfstudy,self study,IIT JEE Mains and Advanced,JEE questions with answers in Hindi,JEE Guide 2019,iit solutions,iit doubts,jee iit Preparation App,jee iit Preparation,Learning India Video App,
  • Response
    Response: learning app
    learning app,study app,learning apps,study apps,educational apps,ncert app,math solver,student app,best exam preparation app,cbse maths video,class 12 maths solution,cbse video maths
  • Response
    Response: JEE Guide 2019
    JEE Guide 2019
  • Response
    learning app,study app,learning apps,study apps,educational apps,ncert app,math solver,student app,best exam preparation app,cbse maths video,class 12 maths solution,cbse video maths
  • Response
    iit jee app,iit jee,iit jee preparation app,iit jee preparation,jee app,iit app,iit jee apps,iit jee 2019,iit jee 2019,selfstudy,self study,IIT JEE Mains and Advanced,JEE questions with answers in Hindi,JEE Guide 2019,iit solutions,iit doubts,jee iit Preparation App,jee iit Preparation,Learning India Video App,
  • Response
    Response: cengage maths
    cbse solutions app,cbse video app,cengage maths,education apps,free learning apps,free pdf solutions,free video solution,iit jee free preparation app,iit jee mock test,iit jee solved papers,iit jee test preparation app,jee mock papers
  • Response
    Response: jee doubts app
    iit jee app,iit jee,iit jee preparation app,iit jee preparation,jee app,iit app,iit jee apps,iit jee 2019,iit jee 2019,selfstudy,self study,IIT JEE Mains and Advanced,JEE questions with answers in Hindi,JEE Guide 2019,iit solutions,iit doubts,jee iit Preparation App,jee iit Preparation,Learning India Video App,
  • Response
    Response: maths formulas pdf
    math apps free with solution,math problem solver,math problem solver app,math problem solver with solutions,maths app solutions,maths formulas app,maths formulas pdf,maths questions solving app,maths solution app by camera,maths solution app for class 10,maths solution app for class 12
  • Response
    iit jee app,iit jee,iit jee preparation app,iit jee preparation,jee app,iit app,iit jee apps,iit jee 2019,iit jee 2019,selfstudy,self study,IIT JEE Mains and Advanced,JEE questions with answers in Hindi,JEE Guide 2019,iit solutions,iit doubts,jee iit Preparation App,jee iit Preparation,Learning India Video App,
  • Response
    Looking for cheap Homework writing services ? We offer reliable & unique homework help online, our homework writers will help you round the clock!
  • Response
    learning app,study app,learning apps,study apps,educational apps,ncert app,math solver,student app,best exam preparation app,cbse maths video,class 12 maths solution,cbse video maths
  • Response
    iit jee app,iit jee,iit jee preparation app,iit jee preparation,jee app,iit app,iit jee apps,iit jee 2019,iit jee 2019,selfstudy,self study,IIT JEE Mains and Advanced,JEE questions with answers in Hindi,JEE Guide 2019,iit solutions,iit doubts,jee iit Preparation App,jee iit Preparation,Learning India Video App,
  • Response
    exam preparation app for cbse class 10,iit jee preparation videos,iit jee sample papers,learning apps in hindi,math app class 10,math problem solver scanner,maths questions,maths solutions for any question,
  • Response
  • Response
  • Response
    Response: jee doubts app
    iit jee app,iit jee,iit jee preparation app,iit jee preparation,jee app,iit app,iit jee apps,iit jee 2019,iit jee 2019,selfstudy,self study,IIT JEE Mains and Advanced,JEE questions with answers in Hindi,JEE Guide 2019,iit solutions,iit doubts,jee iit Preparation App,jee iit Preparation,Learning India Video App,
  • Response
    Response: cbse solutions app
    cbse solutions app,cbse video app,cengage maths,education apps,free learning apps,free pdf solutions,free video solution,iit jee free preparation app,iit jee mock test,iit jee solved papers,iit jee test preparation app,jee mock papers
  • Response
    Response: maths formulas app
    math apps free with solution,math problem solver,math problem solver app,math problem solver with solutions,maths app solutions,maths formulas app,maths formulas pdf,maths questions solving app,maths solution app by camera,maths solution app for class 10,maths solution app for class 12
  • Response
    Response: top iit
    top iit app,top iit jee app,best iit app,best iit jee app,iit jee learning app,top iit jee,top iit,best iit,best iit jee ,iit jee learning ,iit jee solution,.best jee,best jee app,Solution.
  • Response
    iit jee app,iit jee,iit jee preparation app,iit jee preparation,jee app,iit app,iit jee apps,iit jee 2019,iit jee 2019,selfstudy,self study,IIT JEE Mains and Advanced,JEE questions with answers in Hindi,JEE Guide 2019,iit solutions,iit doubts,jee iit Preparation App,jee iit Preparation,Learning India Video App,
  • Response
    Response: Solution
    Solution
  • Response
    Response: selfstudy
    iit jee app,iit jee,iit jee preparation app,iit jee preparation,jee app,iit app,iit jee apps,iit jee 2019,iit jee 2019,selfstudy,self study,IIT JEE Mains and Advanced,JEE questions with answers in Hindi,JEE Guide 2019,iit solutions,iit doubts,jee iit Preparation App,jee iit Preparation,Learning India Video App,
  • Response
  • Response
    Response: jee doubts app
    iit jee app,iit jee,iit jee preparation app,iit jee preparation,jee app,iit app,iit jee apps,iit jee 2019,iit jee 2019,selfstudy,self study,IIT JEE Mains and Advanced,JEE questions with answers in Hindi,JEE Guide 2019,iit solutions,iit doubts,jee iit Preparation App,jee iit Preparation,Learning India Video App,
  • Response
    There are many assignment help providers that can instantly assist you with economics assignments and projects. It has been observed that most of the college and university students around the world tend to feel the utmost difficulty in completing such academic assignments.
  • Response
    Response: educational apps
    learning app,study app,learning apps,study apps,educational apps,ncert app,math solver,student app,best exam preparation app,cbse maths video,class 12 maths solution,cbse video maths
  • Response
    Response: ncert video app
    ncert solutions for class 12 maths,ncert video,ncert video app,ncert video solutions,real numbers class 10,rs aggarwal maths solution for class 9,solutions app,trigonometry class 10,video solutions
  • Response
    Response: solutions apps
    Chapterwise questions in Hindi,JEE Quiz Tests,Question Paper in Hindi,revision notes and videos in Hindi,iit foundation books for class 8,class 9,Class 10, Class 11, Class 12 in Hindi,Maths Notes,Maths Formula,Maths Solution,Maths App, Maths Guide in,Maths App, Maths Guide in,IIT-JEE Previous Year Papers in Hindi,CBSE,
  • Response
    ncert solutions for class 12 maths,ncert video,ncert video app,ncert video solutions,real numbers class 10,rs aggarwal maths solution for class 9,solutions app,trigonometry class 10,video solutions
  • Response
    Response: self study
    iit jee app,iit jee,iit jee preparation app,iit jee preparation,jee app,iit app,iit jee apps,iit jee 2019,iit jee 2019,selfstudy,self study,IIT JEE Mains and Advanced,JEE questions with answers in Hindi,JEE Guide 2019,iit solutions,iit doubts,jee iit Preparation App,jee iit Preparation,Learning India Video App,

Reader Comments

There are no comments for this journal entry. To create a new comment, use the form below.

PostPost a New Comment

Enter your information below to add a new comment.

My response is on my own website »
Author Email (optional):
Author URL (optional):
Post:
 
Some HTML allowed: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <code> <em> <i> <strike> <strong>